CHAPTER 12, TEXT 20: Those who follow this imperishable path of devotional service and who completely engage themselves with faith, making Me the supreme goal, are very, very dear to Me.
Arjuna asked which is better - "one who is engaged in the path of impersonal Brahman or one who is engaged in the personal service of the Supreme Personality of Godhead" - and Lord Krishna replies here without a shadow of a doubt that devotional service is the best of all processes of spiritual realization (Purport, 12.20).
But even though personally serving Lord Krishna with devotion is the process recommended here as the highest, most direct path to loving God, the process is also somewhat shrouded in mystery.
A great Vaishnava saint and scholar, Srila Visvanath Cakravarti Thakur, makes this point in his commentary on a famous verse in the Srimad Bhagavatam that describes bhakti as causeless. He writes, "Here the work ahaituki, causeless, means that devotional service has no material cause (hetu)" (Madhurya Kadambini, 3).
It's not possible to simply serve God and then after a preordained amount of time love would flood my heart. This would make love a business exchange, a kind of calculation on the grocery store receipt - 3 prayers, 5 fasts, 10 times giving in charity = love of God.
Loving devotion, or bhakti, has no material cause. I could engage in these processes of prayer, fasts, and giving in charity for a million years and still not experience love of God, because bhakti is not dependent upon my material endeavors.
So. The million dollar question:
If I can't endeavor for bhakti, how do I get it?
???
Association with a pure devotee.
Srila Prabhupad writes that this kind of association is essential to the cultivation of bhakti within the heart. In fact, Prabhupad emphasizes the essential nature of association by saying that "as long as one does not have the chance to associate with a pure devotee, the impersonal conception may be beneficial." How interesting! Krishna has just emphasized to Arjuna that bhakti yoga, without a doubt, is the best and highest path for spiritual realization, but here Prabhupad is saying that if one does not have the association of a devotee, the path of jnana (knowledge, meditation) yoga is beneficial.
This means that associating with a devotee is a necessity for cultivating bhakti.
But if one does not have that association, then this process of jnana yoga is your second best bet.
Jnana yoga involves working without fruitive result, meditating and cultivating knowledge to understand spirit and matter (Purport, 12.20). These activities are all confirmed by Srila Visvanath Cakravarti Thakur as referring to "bhakti in the material mode of goodness (sattviki-bhakti) which acts as a limb of the system of jnana" (Madhurya Kadambini, 5). Being in the mode of goodness in our devotion is a great stepping stone to elevating our souls. Sattviki bhakti may never take us to our ultimate destination of love of God, but it opens the heart up to receive the love when it does come. That is why Prabhupad says that this process of jnana may be "necessary as long as one is not in the association of a pure devotee" (Purport, 12.20).
So how come association is so essential to cultivating love in our hearts? The answer lies within a devotee's mercy.
One may say that when or how a devotee gives mercy is dependent upon situations, so this is a material cause. But "Without the devotee having bhakti, there is no possibility of him giving mercy to others. Bhakti causes the devotee's mercy which causes bhakti in another person.
"Bhakti causes bhakti."
This is why we cannot huff and puff away at our prayers and fasts and charities, expecting love of God to sprout in our hearts on its accord from all of these endeavors. Bhakti can only be given by one who possesses bhakti, someone with love and mercy in his/her heart.
So either I engage in jnana yoga for lifetime upon lifetime, or I can seek out the association of pure devotees in order to take the highest, direct path to Krishna. The choice is mine, the choice is yours.
Full purport here: https://vedabase.io/en/library/bg/12/20/
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